By stars. Each bar is the number of reviews at that rating.
By tone. Read from what the customer wrote, not just the stars.
Each number is the count of 5 star reviews that name that person in the month shown. A review that names two people counts once for each of them. The active team is listed first, by last name; everyone else customers have named follows alphabetically. The goal is 15 five star reviews per person per month; the color key below shows how close each month came, and the cards up top call out the five most reviewed budtenders on the active team.
Suggestions inside happy reviews. These customers gave 4 or 5 stars and still left a useful idea.
Use the filters to narrow the list, and Sort (or click the Reviewer, Rating or Date heading) to reorder it; click a heading again to reverse it. Tap ↗ View on Google to open any review on Google Maps. Search looks through the review wording, reviewer names, team members and themes, and every word you type must match. Clicking a bar in the ⭐ Ratings star chart jumps here with that rating selected. Save as PDF keeps whatever filters and order are set. A few long reviews appear shortened, as Google exports them; their team members and themes were tagged from the full text.